Terms of Service
CelcomDigi Berhad (Formerly known as Digi.Com Berhad) [Registration No. 199701009694 (425190-X)]
Privacy Notice
The Personal Data Protection Act 2010 was introduced by the Government to regulate the processing of personal data in commercial transactions. The Act, which applies to all companies and firms established in Malaysia, requires us to inform you of your rights in respect of your personal data that is being processed or that is to be collected and further processed by us and the purposes for the data processing. CelcomDigi Berhad (Formerly known as Digi.Com Berhad) [Registration No. 199701009694 (425190-X)] (“CelcomDigi”), together with its subsidiaries, affiliates, and related corporations (collectively, “CelcomDigi Group”, and any reference to “CelcomDigi”, “we”, “us” or “our” in this Privacy Notice shall include any member of the CelcomDigi Group) is committed to the protection of your personal data. This Privacy Notice explains how the CelcomDigi Group collects and processes your personal data in accordance with the Act.
The personal data and other information (collectively, “Personal Data”) which you provide or have provided for the use of the CelcomDigi websites and, if relevant, for the use of, or subscription to, or purchase of CelcomDigi services and/or products, including any additional information you may subsequently provide, may be used and processed by us for the following purposes:
– To assess and process your request for our products and/or services;
– To establish your identity and background;
– Assessing your application to register for the use of the CelcomDigi websites;
– Assessing your application for subscription;
– To communicate with you;
– To provide services to you;
– To process your payment transactions;
– To respond to your inquiries;
– To administer your participation in contests;
– To conduct internal activities;
– Internal investigations, compliance, audit, or security purposes including, without limitation, crime detection, prevention, and prosecution;
– Market surveys and trend analysis;
– To provide you with information on products and services of CelcomDigi Group;
– To provide you with information on products and services of our business partners;
– Other legitimate business activities of CelcomDigi Group;
– Such other purposes as set out in the CelcomDigi websites Terms of Use; and/or
– If relevant, such other purposes as set out in the General Terms and Conditions and, if applicable, Campaign Terms and Conditions.
(collectively “Purposes”)
Further, please be informed that if required for any of the foregoing Purposes, your Personal Data may be transferred to locations outside Malaysia or disclosed to any member of the CelcomDigi Group, licensees, business partners, and/or service providers, who may be located within or outside Malaysia. Save for the foregoing, your Personal Data will not be knowingly transferred to any place outside Malaysia or be knowingly disclosed to any third party.
The CelcomDigi Group maintains your Personal Data in our business records while you remain a subscriber, customer, or user of any of our products and/or services or a user of the CelcomDigi websites. We also maintain your Personal Data for a period of time after you are no longer a subscriber, customer, or user of any of our products and/or services or a user of the CelcomDigi websites if the Personal Data is necessary for the Purposes for which the Personal Data was collected or to fulfill legal requirements.
In order to process your Personal Data, your consent is required. In most instances, it is necessary for us to process your Personal Data to provide the service that you had requested. However, you may limit the processing of your Personal Data in the manner described in the paragraph below.
In relation to direct marketing, you may request by written notice (in accordance with the following paragraph) that we do not process your Personal Data for any of the following purposes: (i) advertising or marketing via phone any product or service of the relevant member of the CelcomDigi Group or our business partners, (ii) sending to you via post any advertising or marketing material relating to any product or service of the relevant member of the CelcomDigi Group or our business partners; (iii) sending to you via email or SMS any advertising or marketing material relating to any product or service of the relevant member of the CelcomDigi Group or our business partners, or (iv) communicating to you by whatever means any advertising or marketing material of the relevant member of the CelcomDigi Group or our business partners.
You may at any time hereafter make inquiries, complaints, and, upon payment of a prescribed fee, request in writing, to withdraw consent to process (including the deletion) of, for access to, or correction of, your Personal Data or limit the processing of your Personal Data (as described above) by submitting such request to the Personal Data Protection Officer via registered post or email (which must be sent from the email address registered with CelcomDigi) as set out below:
Address:
CelcomDigi Berhad
Level 31, No 6, Menara CelcomDigi, Persiaran Barat, Seksyen 52, Petaling Jaya, Selangor, 46200
Email: help@celcomdigi.com.my
Phone Number: 603 57211800
If you are a past subscriber, customer, or user of any of our products and/or services, kindly be informed that we will continue to process your Personal Data in accordance with this Privacy Notice unless we hear otherwise from you. You may exercise your rights in respect of your Personal Data in the manner described above.
This Privacy Notice may be amended at any time from time to time. Any amendment to this Privacy Notice shall be published on the CelcomDigi websites or by other means as we deem fit. Your continued usage of any of our products and/or services or of the CelcomDigi websites shall be deemed to be your agreement to the said amendment of this Privacy Notice.
